Terms and conditions
Welcome to Thrift Bazaar, your trusted destination for premium wigs, hair toppers, hair extensions, and accessories. By using our website and making a purchase, you agree to comply with the following terms and conditions.
1. General Terms
These terms govern your use of our website and services.
We reserve the right to modify these terms at any time, and continued use of the website implies acceptance.
Our products are available for purchase only by legally eligible customers.
2. Product Information & Availability
All product descriptions, images, and prices are accurate to the best of our ability. However, minor variations may occur.
Product availability is subject to stock, and we may discontinue items without prior notice.
3. Pricing & Payments
Prices are listed in INR and include applicable taxes unless otherwise stated.
We accept payments via credit/debit cards, UPI, net banking, and digital wallets.
In case of pricing errors, we reserve the right to cancel or modify orders with a full refund.
4. Order Processing & Confirmation
After placing an order, you will receive an order confirmation via email or SMS.
Orders are processed within 24-48 hours (excluding weekends and holidays).
We reserve the right to cancel an order due to payment issues, stock unavailability, or suspicious transactions.
5. Shipping & Delivery
We offer nationwide delivery in India, with shipping charges based on location and order size.
Estimated delivery time varies based on your pin code and courier service availability.
Delays due to unforeseen circumstances (e.g., logistics issues, weather conditions) are beyond our control.
6. Tracking & Order Updates
Customers receive tracking details once the order is dispatched.
You can track your shipment using the provided tracking number on our website or courier partner’s portal.
7. Returns, Refunds & Exchange Policy
Returns & Exchanges are accepted within 7 days of delivery, provided the product is unused, undamaged, and in its original packaging.
Customized wigs, hair toppers, or used products are non-returnable for hygiene reasons.
Refunds are processed after inspection and may take 5-7 business days to reflect.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, notify us within 24 hours with proof (images/videos).
We will initiate a replacement or refund after verification.
9. Cancellation Policy
Orders can be canceled within 12 hours of placement for a full refund.
Once the order is dispatched, cancellation is not possible.
10. Customer Support
Our support team is available via WhatsApp, email, and phone for assistance with orders, returns, or product inquiries.
Response time is typically 24-48 hours on business days.
11. Warranty & Product Authenticity
We guarantee that all products are authentic, high-quality, and sourced from trusted suppliers.
No additional warranties are provided unless explicitly mentioned.
12. Privacy & Data Protection
We are committed to protecting your personal data.
Payment details are processed through secure payment gateways and are never stored on our servers.
13. User Account & Responsibilities
Creating an account is optional but allows for faster checkouts and order tracking.
You are responsible for maintaining the confidentiality of your account details.
14. Prohibited Activities
Any fraudulent activities, unauthorized resale of products, or website misuse is strictly prohibited.
Violations may result in legal action and account termination.
15. Promotional Offers & Discounts
Discounts and offers are subject to change without prior notice.
Coupons cannot be combined unless explicitly stated.
16. Third-Party Links & Services
Our website may contain links to third-party services. We are not responsible for their privacy policies or content.
17. Force Majeure
We are not liable for delays or failures due to events beyond our control, such as natural disasters, strikes, or supply chain disruptions.
18. Legal Compliance
Customers must comply with all applicable laws while using our website and purchasing products.
19. Dispute Resolution
In case of disputes, we encourage amicable resolution through customer support.
If unresolved, legal disputes will be handled under Gurugram, Haryana jurisdiction.
20. Contact Information
For any inquiries, feel free to reach out:
Email: [Your Email]
WhatsApp Support: [Your WhatsApp Number]
Phone: [Your Contact Number]
By purchasing from Thrift Bazaar, you acknowledge and agree to these terms and conditions.